Cancellation of Appointments by Users

A user may cancel an appointment by clicking the “Cancel” or “Reschedule” button on the appointment confirmation mail or on the Website or App and follow the link accordingly. A user may also cancel or reschedule an appointment by calling on our customer care helpline number +91 93349 45971. As soon as the appointment is cancelled or rescheduled, the user will receive a confirmation email and/or message on the registered email and/or mobile number. The user may reschedule or cancel an appointment only once for each appointment made and then the user will have to take a new appointment.

In the event the user cancels an appointment, then the Samvedana Neuropsychiatric Research Pvt. Ltd. shall refund the entire Appointment Fee on or before fourteen (14) business days from the cancellation time to the same account that was used to make the appointment. In the event the user reschedules an appointment, the Appointment Fee already paid will continue to apply and remain valid for the rescheduled appointment.

Cancellation of Appointments by Service Providers

Service providers may cancel or reschedule appointments made by users in case of emergencies or other unforeseen circumstances. In the event of such cancellation or rescheduling, the user will be informed in advance by the service provider and only upon confirmation by the user, the appointment may be rescheduled for another date/time. As soon as the appointment is cancelled or rescheduled, the user will receive a confirmation email and/or message on the registered email and/or mobile number. In the event of any such cancellation by the service provider, the Samvedana Neuropsychiatric Research Pvt. Ltd. shall refund the entire amount paid by the user at the time of placing the order within seven business days to the same account used to place the order.

Changes to Our Cancellation/Refund Policy

We reserve the right to change, modify, add or delete portions of the terms of this cancellation/refund policy, at our sole discretion, at any time. It is our policy to post any changes we make to our cancellation/refund policy on this page. The date the cancellation/refund policy was last revised is identified at the top of the page. Your continued use of the Website or App after the changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. You are responsible for periodically visiting our Website or App and this cancellation/refund policy to check for any changes.

• Before Schedule Appointment Time- 100% of Consultation Fees will be refunded. However, please note that convenience fees will not be refunded.
• After Scheduled Appointment Time- neither Consultation Fees nor Convenience Fees will be refunded.
• Upon cancellation of appointments, the refund of the appointments amount will be initiated. The appointments amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the same payment mode (i.e. debit card/ credit card/ net-banking) by which the booking was made by the Customer.
• In case the booking amount is paid using credit card, the refund will be processed on the credit card.